How can I get a quote on an order?
To ensure an accurate quote, there is a bit of information needed from you. Please fill out the inquiry form and I will get back to you as soon as possible.
Where are you located?
Rebecca Jane Sugar Art is located in Christchurch, New Zealand.
How long in advanced should I place my order?
All creations are custom made to order. Therefore, you should place your order at least 2 weeks (4 weeks for wedding cakes) prior to the event date. If it is placed any later, I cannot guarantee that your order will be accepted.
Do you require any payment when we place an order?
A non-refundable deposit of $200 is required on all wedding orders, or 50% for smaller orders. Once the deposit is made, your order is secure. The remainder is due two weeks prior to the event.
I have sent an inquiry form, or email with details on my order. Is my order guaranteed?
Not quite! You order is not secure until you receive an invoice and make the non-refundable deposit. Once you have sent your details, I will contact you within 7 days to discuss the details. If you are happy, I will then send you an invoice and the deposit can then be made to secure your order. Keep in mind, if you have not placed an order at least 2 weeks (4 weeks for wedding cakes) prior to the event date, I cannot guarantee availability for your order.
What goes into the cost of my cake?
All cakes are custom made and so are priced individually. The main factors that determine price are the number of servings you require, number of tiers, and the complexity of the design. Certain details take extra time and so will add to the cost, such as ruffles, handpainting, sugar flowers. Fresh flowers are a lovely addition and cost-effective if the flowers are in season. However, sugar flowers are a gorgeous keepsake and will last for many years if stored correctly, so are worth the investment if you can. Please contact me for a detailed quote via the inquiry form.
I have an image of the design I want. Can I send you that image and you replicate it?
I have a policy that I do not copy others work, however, you may send a photo to use as inspiration. Pinterest boards are helpful too, and will help give an overall picture of the kind of design details that you like. I will then work with you to create a custom design for you that incorporates the elements of the inspiration images that you love. That is what I do best!
Can we have a cake tasting?
Yes! Cake mail is a cake tasting service for soon-to-be wed couples. Cake samples are posted out every couple of months. See the Shop to order.
Are cake stands available?
Yes! Please inquire about our hire range. If we don't have what you're looking for we can recommend other local hire companies to you.